Enterprise Customer Success Manager

The opportunity

We are looking for an Enterprise Customer Success Manager to serve a portfolio of enterprise accounts. As a Customer Success Manager, you will collaborate with various Deepomatic teams and leverage our partners in order to achieve the client's objectives and exceed their expectations. You will make sure the value of Deepomatic's products and services is delivered and perceived by all stakeholders across the client's organization.

Within 1 month, you will

• Attend our on-boarding week, where you will learn all aspects of Deepomatic's business and organization

• Master the art of giving Deepomatic Product training sessions

• Learn the technical intricacies of our Products

• Learn the various ways image recognition can be used to solve our clients business needs across several industries

• Shadow our Solution Architects and Customer Success Managers during meetings with some of our largest accounts

• Take ownership of your first enterprise account and start building relationships with your assigned clients.

Within 3 months, you will

• Proactively engage with clients, conducting regular check-ins to understand their challenges and opportunities.

• Solve specific customer issues, escalate client's issues when needed to the Product team.

• Communicate Deepomatic's product roadmap to customers and escalate product feedback to our Product team.

• Understand the customer's desired business outcomes and collaborate to define a suitable action plan

Within 6 months, you will

• Help customer organizations with best practices on how to leverage Deepomatic Product to build and operate image recognition systems at industrial scale

• Design & implement tailor-made expansion plan of Deepomatic Solutions across client organizations

• Use agreed-upon milestones and KPIs to help the clients achieve and exceed these goals during the Quarterly Business Review

• Partner with Deepomatic Product Team and Solution Architects to ensure the successful deployment of our solutions.

• Navigate the customer's organization to identify new growth opportunities and secure renewal.

• Work with the Marketing Team to gather customer testimonials.

• Engage customers through training sessions, executive business reviews, ideation workshops

• Confidently handle high-stakes and urgent matters with clients

• Help with growing the team by helping to interview candidates

Job requirements

• 3+ years of experience in customer relationship management or project management in the Enterprise B2B sector.

• A proactive approach to understanding the client's business and delivering consultative support.

• Exceptional organizational skills, allowing you to manage multiple requests from various stakeholders.

• Strong problem-solving abilities, demonstrating relentless dedication to solving client issues and removing obstacles in action plan execution.

• The capability to build relationships both within the client's organization and internally.

• Proficiency in data analysis and the ability to derive actionable insights.

• A strong team player with the ability to work independently.

• A genuine interest in deep learning and machine learning technologies.

• Proficiency in spoken and written French.

• Excellent oral and written communication skills in English.

⭐️ At Deepomatic, we deeply believe that diversity and inclusion drive innovation. We value difference, especially in a sector that is still struggling with concepts. That is why we are committed to building a team with a variety of nationalities, backgrounds, skills, views, and abilities.

We are building a work environment in which everyone can bring their authentic selves with confidence. To get the best out of it.